In most of urban Britain, you are never more than a couple of miles from a major supermarket chain. Chains such as Tesco, Asda, Sainsbury’s and Morrisons are expanding all the time and are therefore all amongst the UK’s most prominent employers.
Supermarkets are frequent employers of both young unskilled workers and older generations who fancy a relatively stress-free occupation. However, there are still some traits which supermarket managers look for when interviewing for an entry-level supermarket job.
This article highlights some of the skills required in order to work for a supermarket.
Work ethic
One of the main promises that supermarkets aim to fulfil is that their staff will work as hard as possible to ensure that customers can complete their shopping efficiently.
This means that their staff have to maintain a decent work ethic in order to stack shelves, assist customers or scan barcode labels as quickly as possible. This is especially important during busy weekend or bank holiday periods where supermarkets are often overwhelmed with customers.
Customer service
Supermarkets will expect all their employees to have a basic knowledge of what quality customer service involves and how to ensure that every customer leaves their store happy.
It is a must that every staff member deals with a customer query as professionally, politely and efficiently as they possibly can.
People skills
Many supermarket jobs involve constant interaction with customers. As such it would be ideal for all staff to be friendly and a confident speaker. Those that leave those customers smiling after any interaction are likely to ensure that they will choose the same supermarket for any grocery shopping they need in the near future.
Whilst wearing a company uniform, staff are representing the nationwide brand of their employer so it is important to hire those that embody the values of the company brand.
It’s beyond doubt that Indians are very thorough with technical skills. But, the problem is “will this be enough for them to be called as globally competitive? Soft skill or presentation skill is one area where Indian techies are still in nascent stage. Report says -Country-based professionals’ still lack full-fledged corporate training solutions from experts.
Especially, many India based companies, as compared to MNCs are not yet up to the global mark. It’s unfortunate, Indian companies are facing intense competition in the same service area, that too in home environment.
So, where do the solutions lie? How to upscale employee training standard and communication efficacy? It’s crucial that Indian employers apply their widest resource of culture, language and environment to counterfeit the issues. It’s only possible being proficient in the industry proven soft skills.
If you go by surveys report of NASSCOM-McKinsey, Indian software industry is expected to grow 35% a year. The number is comprehensive in comparison to other countries. These demands technically sound professionals who have astounding management and communication skills. The objective is to create future managers cum leaders. Majority of the IT companies have expressed that entry-level technical skills are ok, but to excel in global platform ability to work in teams and strong interpersonal skills is inevitable. This helps a company climb up the ladder.
Here comes the importance of corporate training programs. The world is flat, so employees need to deal with glocal customers who come from different cultures and countries. One needs to inculcate wide spectrum of Professionalism in corporate practice. There is a compelling need of understanding customer pulse too. And, all what Indian companies can really afford – up-scaling their employee efficiency and exclusive communication skills.
“Transforming India into a smart Business Hub of 20th century” is possible, if every company (small or big) learn to produce thought leaders in their organization.
Opportunity is steadily building up here. A number of corporate training consultants are offering services like – Managerial Training, Team Leadership sessions, Outbound Training, Executive Training and Corporate Leadership Training program, etc.
Tags: Corporate Learning